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Shipping & Returns

SHIPPING POLICY

Shipping Fee:

$9.99 in Ontario, Quebec and Manitoba

$15.99 in all other provinces and territories.

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Katia Beauty offers free shipping on all orders over $100, in Ontario, Quebec and Manitoba. Orders ship within one business day. Customers are provided with a tracking number to keep track of their shipment. Katia Beauty uses Canada Post, GLS, UPS, Canpar, and Purolator Shipping for delivery of orders. 

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Please be sure to provide your complete and correct address, including your unit#. In the event that a wrong address is provided and a shipment is sent out, or a shipment was not picked up in time after a delivery was attempted, a $15 fee will be charged to retrieve and resend your shipment. 

Lost or stolen packages

In the event a package cannot be found but the package is marked as delivered by the courier service, we highly suggest you first attempt to:

  • Check the tracking link as delivery images are typically attached and make sure the address is correct.

  • Contact the courier service to ask for details regarding the delivery

  • Ask residents of the property if the package was taken inside.

In the event you still cannot locate the package or the delivery address/image seems incorrect, please contact us through our email: info@katiabeauty.ca and we will make our best attempt at finding out how to rectify the situation.

NOTE:

If a package is still missing or deemed stolen after delivery address was marked as correct, we cannot offer refunds or resend packages. It is the responsibility of all our clients to include notes if specific instructions is necessary to ensure proper delivery. We do not assume responsibility for how the courier services handle deliveries, however, we will try, but won't always will be able to, handle courier inquiry of any delivery issues on our clients behalf. If there is any issues or concerns regarding deliveries, please get in touch with us and we will do our utmost to the best of our abilities to ensure all deliveries are handled properly.

Return & Exchange Policy

Final Sale Items
For safety purposes, the following items are final sale and cannot be returned or exchanged:

  • Liquids

  • Gels

  • Creams

  • Aerosol products

  • Unsealed items

  • Hair extensions

  • Mannequins


Damaged Products
If you receive a product that is damaged, please contact us immediately. We will replace the damaged product at no additional cost to you.


Hair Tools
For hair tools, please refer to the warranty information provided in the product pamphlet. Follow the steps outlined to process any warranty claims or issues.

Tools are not eligible for return, as they cannot be resold for sanitary reasons.


Other Products
For all other products, returns are accepted within 30 days of purchase. The customer is responsible for paying the shipping costs for returning the item. To initiate a return, please contact our customer service team with your order details.
 

Thank you for shopping with Katia Beauty Supply. If you have any questions or need further assistance, please don't hesitate to reach out to us.

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